Privacy Policy

Portal operates an AI-powered game creation hub and related products. For privacy inquiries, contact us at support@portalgaming.com. We operate from Hong Kong.

This Policy applies to the Portal marketing hub and product surfaces we link from the hub. Separate product features, events, or creator programs may provide additional notices. If those notices conflict with this Policy on a specific feature, the more specific notice controls for that feature.

Depending on how you use the Services, we may collect:

• Account and identity information you provide through AIR Kit / shared Portal sign-in (such as name, email address, and account identifiers).
• Profile or contact details you submit in forms (for example Creators Program or event applications).
• Usage and device data needed to operate and secure the Services (such as pages viewed, approximate location derived from IP, browser type, and diagnostic logs).
• Transaction information related to Shard purchases and similar top-ups (amount, pack, timestamps, and payment status). Card details are processed by our payment provider; we do not store full payment card numbers on Portal systems.
• Communications you send to us (support requests, feedback, or email).

We use information to:

• Authenticate you and provide shared access across Portal products (Studio, Nexus, Gen8) under one login where enabled.
• Operate, maintain, and improve the hub and product experiences.
• Process Shard purchases and maintain a shared balance usable across Portal apps.
• Review applications and run events or creator programs you join.
• Communicate about service updates, security notices, and responses to your requests.
• Detect, prevent, and investigate abuse, fraud, or security incidents.
• Comply with law and enforce our Terms of Service.

Where required by applicable law, we process personal data based on one or more of: performance of a contract with you; our legitimate interests in operating and securing the Services; your consent (where we ask for it); and compliance with legal obligations.

We do not sell your personal information. We may share information with:

• Service providers that help us host, authenticate, process payments, send email, store data, or analyze performance (under contractual obligations to protect the data).
• Portal product backends that need the same session or Shard balance to deliver the Services you request.
• Professional advisors, or authorities, when required by law or to protect rights, safety, and security.
• A successor entity in connection with a merger, acquisition, or asset transfer, subject to appropriate safeguards.

We are based in Hong Kong and may process information in Hong Kong and other countries where we or our providers operate. Those locations may have different data-protection laws than your home jurisdiction. Where required, we use appropriate safeguards for cross-border transfers.

We retain information only as long as needed for the purposes described in this Policy, including to provide the Services, maintain security and audit records, resolve disputes, and meet legal or accounting requirements. Retention periods vary by data type and context.

We use administrative, technical, and organizational measures designed to protect information. No method of transmission or storage is completely secure; you use the Services at your own risk regarding residual security risk.

We use cookies and similar technologies for sign-in/session continuity (including shared SSO across Portal subdomains), preferences (such as language), security, and basic analytics. You can control cookies through your browser settings; disabling some cookies may limit features.

Depending on applicable law (including the Hong Kong Personal Data (Privacy) Ordinance), you may have rights to request access, correction, or deletion of personal data we hold about you, or to object to or restrict certain processing. To exercise these rights, email support@portalgaming.com. We may need to verify your identity before responding.

The Services are not directed to children under 16 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children below that age. If you believe a child has provided us information, contact support@portalgaming.com so we can take appropriate steps.

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date. Material changes may also be communicated through the Services or by email where appropriate. Continued use after the effective date of changes constitutes acceptance of the updated Policy.

Privacy questions: support@portalgaming.com. For related contractual terms, see our Terms of Service.